Privacy Policy
Last updated: 12 November 2026
Vocally Speaking ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website at http://vocallyspeaking.com/ (the "Website") and when you engage with our coaching and training services, in accordance with data protection laws (which includes the European General Data Protection Regulation (GDPR), as amended and/or incorporated into the laws of the United Kingdom of Great Britain and Northern Ireland (UK), if applicable and other applicable EU, Member State and UK laws). Please read this Privacy Policy carefully. By accessing our Website or doing business with us, you confirm you have read and understand our Privacy Policy. For any data protection inquiries or queries related to this Privacy Policy, please use the contact details provided in this policy.
Personal Data We Collect and Process
"Personal data" means any information relating to an identified or identifiable natural person ('data subject'). We collect and process various types of personal data depending on our interactions with you. This may include:
Data collected directly from you:
Contact information: Name, postal address, billing address, shipping address, email address, and phone number.
Account information: Username, password, preferences, and marketing preferences.
Financial information: Payment information (e.g., credit card details, account numbers).
Transaction information: Viewed items, cart and waitlist notification requests, transaction history.
Communication: Records of your communications with us.
Coaching & Service Data: Information provided during or prior to our specific programs (Voice Coaching for Better Business Communication, Perform Under Pressure, Find Your Voice, The Voice of Influence & Authority). This may include intake forms, self-assessments, professional background details, coaching notes, and (with your explicit consent) audio or video recordings of coaching sessions and workshops.
Other information you choose to provide to us.
Google Business Profile & Social Media: Information you provide when interacting with our Google Business Profile or social media pages, including public reviews, comments, direct messages, and profile interactions.
Automated data collection through our Website: When you visit our Website or use our services, we may automatically collect data such as IP addresses, cookie identifiers, other online identifiers, and location data. This may also include information about your device, browser type, and interactions with our Website (e.g., pages viewed, clicks). These technologies may create profiles of natural persons.
Third-Party Services: We may collect and process your data with trusted third-party service providers who assist us in operating our Website, conducting our business, or providing our services to our users, so long as those parties agree to keep this information confidential. Our Website is hosted by a third-party service provider called Squarespace.
Special Categories of Personal Data: We generally prohibit the processing of personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, and the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person's sex life or sexual orientation. We will only process such special categories of personal data if one of the specific exceptions under Article 9(2) of the GDPR applies, for example:
You have given explicit consent for one or more specified purposes.
It is necessary for reasons of substantial public interest.
The data has been manifestly made public by you.
How We Use Your Personal Data
Depending on how you engage with our Website and services, we use the information we collect for the following purposes:
To operate and maintain our Website.
To deliver our coaching and training programs, provide personalized vocal and performance feedback, and supply relevant workshop materials.
To provide you with services, fulfill your orders, and arrange shipping.
To tailor your experience and remember your preferences.
To improve our Website and services.
To communicate with you about your transactions, service-related announcements, and assist with customer support.
To process your payments for services requested.
To manage, showcase, and respond to reviews, questions, or inquiries submitted via our Google Business Profile.
To perform marketing activities about our products, services, and promotions, including delivering targeted advertising and measuring ad performance via tools like Facebook Pixels.
To foster the safety, security, and integrity of our Website and services, including fraud and risk monitoring related to payments.
To analyze Website traffic and usage trends (e.g., via Google Analytics and Meta).
To manage third-party service relationships.
To comply with applicable legal requirements, such as tax and other government regulations.
Legal Basis To Process Your Personal Data
We process your personal data for specified, explicit, and legitimate purposes. The legal bases for our processing activities are as follows:
Your Consent: We will process your personal data when you have given us clear, affirmative consent for one or more specific purposes. For example, for sending you marketing communications, recording coaching sessions, or for certain types of cookies (like the Facebook Pixel). You have the right to withdraw your consent at any time.
Performance of a Contract: Processing is necessary for the performance of a contract to which you are a party or in order to take steps at your request prior to entering into a contract (e.g., delivering a coaching workshop you booked).
Compliance with a Legal Obligation: Processing is necessary for compliance with a legal obligation to which we are subject.
Protection of Vital Interests: Processing is necessary in order to protect your vital interests or those of another natural person.
Legitimate Interests: Processing is necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms. Our legitimate interests include improving our services, marketing our products, preventing fraud, and internal administrative purposes.
How We Disclose Your Information
As part of the services we provide, we may disclose information about you to third parties, on your behalf to provide the services request, for legitimate purposes, legal obligation and by your consent in accordance with this Privacy Policy. We only share your information with service providers to help run our business. This may include:
Squarespace and other core vendors: Assisting us in providing the services (e.g. website hosting, scheduling, order processing, invoicing).
Coaching & Communication Platforms: Third-party providers such as Zoom, Microsoft Teams, or similar video conferencing platforms used to host online workshops and coaching sessions.
Payment Processing: We transmit your payment information via an encrypted connection to our payment processors.
Sales, Marketing, and Advertising vendors: Providers such as Meta (Facebook) and Google that assist us in sending communications, managing our Google Business Profile, and delivering targeted advertisements.
Customer support and security vendors: Vendors that host our support offerings and keep our services secure.
Third party plugins and social networks: We may disclose information about you to other parties that operate website plugins, social media platforms (including Facebook/Meta via Pixel integration) or similar third party services to improve your experience.
Your Consent: When you provide us with a direction or request to provide certain information to a third party.
Following the law or protecting rights and interests: If we determine that such disclosure is reasonably necessary to comply with the law.
Data Retention and Security
We retain personal data for no longer than is necessary for the purposes for which it was collected or otherwise processed. Coaching session recordings and notes are retained only as long as necessary to support your ongoing development or as agreed upon in your client contract.
We implement appropriate technical and organizational measures to ensure the appropriate level of security and confidentiality for the personal data we process. Our measures include:
Using SSL certificates (HTTPS) to encrypt data shared between our Website and servers.
Implementing strong password policies for administrative accounts.
Minimizing the collection of personal data to only what is necessary.
While we strive to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
Your Data Protection Rights
Under data protection laws in the European Economic Area and the UK, you have several important rights regarding your personal data:
Right to be Informed: To receive clear information about how we use your data.
Right of Access: To obtain confirmation and access to your personal data.
Right to Rectification: To have inaccurate personal data rectified.
Right to Erasure: To ask us to erase your personal data in certain circumstances.
Right to Restriction of Processing: To request the restriction of data processing.
Right to Data Portability: To receive your data in a structured, machine-readable format.
Right to Object: To object to processing for direct marketing or legitimate interests.
Right to Withdraw Consent: To withdraw previously given consent at any time.
Right to Lodge a Complaint: To lodge a complaint with a supervisory authority in your habitual residence, place of work, or place of the alleged infringement.
To exercise any of these rights, please contact us using the details provided below. We may be required to verify your identity prior to processing your request.
Squarespace Platform
Our Website and certain services we provide are hosted by Squarespace. Squarespace, as our processor collects and processes personal data for the purpose of providing the services to us and to improve the services to you. Squarespace may also act as an independent controller for some personal data relating to your use of the services. Please see the Squarespace Privacy Policy for details.
Data Transfers
As our Website is hosted by Squarespace, a U.S.-based company, and we use tools like Google and Meta, certain personal data may be transferred outside the European Economic Area (EEA) or the United Kingdom (UK) to the United States. We rely on recognized legal mechanisms to ensure these transfers are lawful, including Adequacy Decisions, the EU-U.S. Data Privacy Framework (and UK/Swiss extensions), and Standard Contractual Clauses (SCCs).
Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If you are a parent or guardian and you are aware that your child has provided us with personal data, you may contact us so we can take steps to remove that information.
Cookies, Analytics, and Tracking Technologies
Some information is collected automatically using cookies and similar technologies. This Website uses cookies, which are small files or pieces of text that download to a device when a visitor accesses a website.
Required Cookies: These functional and required cookies are always used, which allow Squarespace to securely serve this Website to you.
Analytics and Performance Cookies: Used to view Website traffic, activity, and other data, only when you acknowledge our cookie banner. This includes information about your browser, network, device, IP address, clicks, scrolling, and timestamps.
Facebook Pixel (Meta Pixel) With your consent, we use the Facebook Pixel provided by Meta Platforms on our Website. This tool allows us to understand and track the actions visitors take on our Website after clicking on a Facebook advertisement. We use this data to measure the effectiveness of our Facebook ads for statistical and market research purposes, to optimize our advertising, and to build custom audiences for future campaigns. The data collected by the Pixel (such as your IP address and web activity) is anonymous to us, but is stored and processed by Meta, which may link this information to your Facebook account and use it for their own promotional purposes in accordance with Meta's Data Usage Policy. You can revoke your consent or opt-out of Facebook's targeted advertising at any time by adjusting your Facebook ad settings.
Third-Party Services and External Links
Our Website may contain links to third-party Websites or services, or integrate with third-party services. These third-party services may have their own privacy policies governing the collection and use of your information. We encourage you to review their privacy policies before providing any personal data through their platforms.
Fonts
This Website serves font files from and renders fonts using Google Fonts and Adobe Fonts. To properly display this site to you, these third parties may receive personal information about you, including information about your browser, network, or device, information about this site, and your IP address.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page and updating the 'Last updated' date.
Contact Us
If you have any questions about this Privacy Policy or any data protection inquiries, please contact us at:Website: http://vocallyspeaking.com/Email: helen@vocallyspeaking.comAddress: 1 Northgate street, Devizes, SN10 1JL